Solutions to common problems

I can't log in

• 1. Verify that your email and password are correct.
• 2. If you forgot your password, select "Recover password".
• 3. Check your inbox or spam folder to confirm the recovery email.
• 4. If the problem persists, contact our support team. Support@kurbuo.com

Video call isn't working

• 1. Make sure you have a stable internet connection.
• 2. Check your camera and microphone permissions in the browser.
• 3. Close other applications that use the camera (e.g., Zoom, Teams, Meet).
• 4. If the problem continues, try accessing from another browser or device.

All video call services are encrypted and protected.

Payment issues

• 1. Check that your card or payment method has sufficient funds.
• 2. Verify that the entered information is correct.
• 3. Try again with another available payment method (Stripe, PayPal, transfer).
• 4. If the payment was deducted but not reflected, contact our support team with the receipt at Support@kurbuo.com