CANCELLATION POLICIES
Clear rules for the cancellation of medical services and procedures.
KURBUO's cancellation policy establishes clear rules depending on the type of service (medical appointment or procedure) and the notice period provided.
Write to:
support@kurbuo.com
Web platform
Go to:
www.kurbuo.com
Select "My appointments" or "Cancel Subscription"
| Service type | Minimum notice period | Refund |
|---|---|---|
Medical appointment (virtual or initial) | 24 hours before | 100%(less financial/administrative costs) |
Procedures / Surgeries Specialized medical treatments | 5 business days before | Up to 80% (expenses already incurred are deducted) |
Any service Out of deadline or no-show | Less than the minimum time | 0%(No refund) |
Note on the right of withdrawal
You have the right to cancel without penalty within 5 business days following the contracting, provided that the service has not yet been performed.
Force Majeure (Unforeseen situations)
If you were unable to attend due to an emergency (health, death of an immediate family member, or accidents), you can avoid the penalty by following these steps:
You must send the request within 12 hours following the event.
You must attach medical certificates, death certificates, or police reports.
You could receive an 80% refund or a rescheduling at no cost.
Appointment Delays
If the patient arrives late
No refund; the paid time is considered used.
If the professional arrives late
The patient is entitled to a proportional refund for the lost time.
Payment Reversal (Art. 51 Consumer Statute)
You can request a payment reversal if:
- There was fraud or an unauthorized transaction.
- The service was not provided or was different from what was requested.
Requirement:
Submit a formal complaint to KURBUO and your bank within 5 business days.
Confirmation
48h
business hours to confirm
Formal response
3-5
business days to evaluate
Refund
30
business days max.
Do you have more questions?
Our support team is available to help you resolve any questions about your cancellation process.